Personal Information

  • Location: Mesa, Arizona
  • Phone: (602) 743-3831

Profesional Profile

Passionate user experience and human factors designer with over 10 years of experience improving complex flows and increasing user engagement and satisfaction. A full-spectrum product designer who mediates between user needs, business objectives, and technical feasibility, resulting in product designs that work for the intended audience and improve the bottom line.

Work Experince

August 2017 - September 2018

Sr. UX Architect

InRhythm

Experience and product design consultant with a focus on new product development. Coordinated future friendly architecture strategies, product plans and product tests. Created interactive prototypes for product testing, demonstration and development reference.

  • Led UX research and discovery efforts alongside PM and executives.
  • Reconciled user concerns with emerging and established design systems.
  • Mentored UX, UI and development team members on A11y compliancy.

February 2016 - August 2017

Sr. Interaction Designer

Edgenuity

Served as product experience and design lead with a focus on new product development. Built interactive annotated wireframes and prototypes for product testing, demonstration and implementation.

  • Led UX and accessibility product research.
  • Devised future friendly architecture strategies, product plans, forecasts and design systems.
  • Evangelized UX across the organization including marketing, sales and senior management.
  • Headed remote product tests with development partners and customers.
  • Led product UX research and discovery efforts alongside PM and marketing.

View My Profile

Education

2003 - 2004

University of Advancing Technology

BA, MultiMedia Design and Administration

2000 - 2002

Art Institute of Phoenix

AA, Web Design

References

Mac Yandell

Product Manager

I had the opportunity to work with Lindsey on development of call center software and users interface to establish increased performance and improved user experience. Her strong desire to improve user experience and productivity is infectious! Her ability to integrate new development with existing programs to establish better practices is based in her ability to listen, not only to what is being said but also to what is being left out. She asks the right questions to establish bottom line needs vs desires. Working with Lindsey was an experience I enjoyed and looked forward to.

Jim Rush

Development Manager

Lindsey worked for me for two years while we created an industry leading user interface for our call center software. She adapted her skills at creating intuitive user interfaces to the complexities of enterprise software and guided a team of ten software engineers in the building of a dynamic web application ...

Work Samples

    The following are non-protected exmaples of my work, my fuller portfolio can be reviewed upon request.

  • iAgent - Windows App

    A software application to support call center agents.

  • Group empathy mapping

    An interactive team exercise resulting in a shared deeper understanding of the users.

  • Salesforce call integration

    A VOIP service and experience integration for teams looking to call directly via Salesforce.

  • Learning Management System

    A UI/UX redesign and refactoring of Odysseyware's LMS for improved usability and system architecture.

  • iAgent - Web-based App

    A web-based application for call center agents.

  • CMS supported landing pages

    A portal/landing page design for APS built around their CMS, empowering faster generation and modification by all teams within the company.

  • Sketching

    A SharePoint concept wireframe.

  • Interactive, Lo-Fi Wireframing

    A lo-fi interactive prototype used to solidify requirements, test validity and represent the composition for product development.

Contact

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